Privacy Policy

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this Privacy Policy Page periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Section 1 – What we collect

We may collect the following information:

• Personally identifiable information (email address, name, address, phone number, etc.)
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• Your employment related information (such as a resume or references)
• If you choose to buy on the Website, we collect information about your buying behavior
• Contact information to send you offers based on your previous orders and your interests.

Section 2 – What we do with the information we gather

We do not sell or rent your personal information. We share it only with trusted third parties who help us operate our website and serve you, such as logistics, installation, payment, communication, analytics and advertising service providers, and only to the extent needed for those purposes, or where required by law. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Process orders and to send information and updates pertaining to orders
• Internal record keeping

We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests
• If you request to receive our newsletter(s), we will use your name and email address to send these documents to you.
• Helping to establish and verify the identity of website users
• Processing, servicing or enforcing transactions and sending related communications
• Providing services and support to website users

We do not save your passwords or CVV details used for making any payments.

Disclosure to Authorized Service Providers

For the purposes of order fulfillment and service delivery, we may disclose your personal information (including but not limited to your name, contact number, email address, delivery address, and product details) to authorized third-party service providers, including but not limited to logistics partners and installation service providers. They may contact you directly to facilitate and complete delivery, installation, or service requests related to your order.

Transactions and Activity – If you become a registered user or if you conduct transactions through this website, we may collect information about the transactions you engage in while on the website and your other activity on the website. This information may include, without limitation, areas of the website that you visit, transaction types, content that you view, download or submit, transaction amounts, payment, and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete by emailing our Customer Support at support@spacesbyu.com.

Section 3 – Other Information

When you visit our website, we and our service providers automatically collect certain technical information, such as your IP address, browser and device type, operating system, pages viewed, time spent, the site you came from, and how you interact with our pages and advertisements. We use this information to operate and improve our website, understand how visitors use our pages, measure the performance of our marketing, and show you relevant offers and advertisements on our website and on other websites and platforms.

We may engage other companies to perform a variety of functions, such as to fulfill orders, assist with promotions, provide technical assistance, etc. (collectively, “Related Companies”). Related Companies may use your information only to the extent necessary for these companies to fulfill their functions/operations, and for no other purpose.

Section 4 – Cookies and Similar Technologies

We use cookies, pixels and similar technologies on our website. Cookies are small files stored on your device. Pixels are small pieces of code that record actions such as visiting a page, adding a product to cart or clicking an advertisement.

We and our third-party analytics and advertising partners use these technologies to:

• Keep the website working, including your cart, login and preferences
• Analyse website traffic and performance
• Measure the effectiveness of our advertising
• Show you personalised offers and advertisements, including on other websites and platforms, based on your visits to our website

These partners may combine this information with information they hold, in line with their own privacy policies. These technologies may include first-party and third-party cookies, pixels, device identifiers and other tracking technologies that may be used together by us and our advertising partners for analytics, advertising measurement, audience creation and remarketing purposes.

Managing cookies: You can block or delete cookies through your browser settings, and you can opt out of personalised advertising through the ad settings of the platforms you use or through your device settings. Some parts of our website may not work properly if cookies are disabled.

Section 5 – Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Section 6 – Your Rights and Withdrawal of Consent

You may request access to, correction of, or deletion of your personal information, and you may withdraw your consent to its processing at any time, by writing to support@spacesbyu.com. Withdrawing consent will not affect processing carried out before the withdrawal. Some information may be retained where required by law. You can unsubscribe from promotional emails, SMS or WhatsApp messages at any time using the opt-out option provided in the message.

Section 7 – Third Party Services

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Section 8 – Legal Disclaimer

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms and Conditions or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.