It is important to thoroughly understand the product and its features before making a purchase, including reading about its characteristics, delivery, and installation conditions. Please ensure to open the package and inspect as soon as it is delivered. Upon receiving the item, promptly inspect to confirm it fits in the intended location and through doorways.
RETURNS & REPLACEMENT
At spacesbyU, we try and ensure the quality and safety of all products shipped. But still, if you have received a damaged product by any chance, kindly contact us for further addressal.
- Returns are not acceptable on products which have been sold.
- If you receive a damaged item, it’s important to inform us immediately. We might ask for photographic or video evidence of the damage. It’s essential to report any damage that can be noticed upon initial inspection within three days of receipt of delivery. Reports of physical damage made after this period may not be eligible for replacement.
- Replacement are only accepted for damaged, defective, items with missing parts or items not as described. In case of this, replacement of product or parts of the product shall be provided post verification.
PAYMENTS
- How safe is the payment transaction on the website?
All mode of cards such as Credit Card, Debit Card, Net Banking and other cards are accepted and processed over secure encrypted services through renowned payment aggregator “Razorpay”.
- Why cash-on-delivery is not available on the website?
We are accepting all of modes Credit Cards, Debit Cards & Net Banking to make payment process easy and hassle-free. Therefore, we are presently not offering cash-on-delivery services on the website.
WARRANTY DETAILS:
Summary: 1 year warranty is applicable on manufacturing defects. For warranty claims against manufacturing defects, kindly write to us at support@spacesbyu.com
Warranty Coverage:
1 year warranty is limited on manufacturing defects only. Original purchase invoice shall be presented at the time of service for warranty confirmation. The warranty is non-transferable.
Warranty Exclusions:
The warranty shall not cover:
- Damages due to impacts, mishandling, improper installation/dismantling, not following the installation manual, accidents, fire or any event occurred due to act of God
- Not following care instructions
- Normal wear and tear over time including discoloration due to exposure to sunlight or water
- Grain variations in the material
- Cuts or scratches
- The product’s color/material finish may exhibit slight difference when compared to the image on your screen, primarily stemming from factors such as lighting, pixel quality, and color settings.
- Glue lines or other issues arising from the natural characteristics of wood are not considered defects and are not eligible for warranty coverage.
- Due to variations in floor levels and surface conditions, a product irregularity of up to 5 mm should be anticipated.
- No warranty on glass, upholstery or soft fabric material including cushions and covers shall be applicable.
Care Instructions
- Regularly clean your furniture with a dry, soft cloth. Avoid abrasive materials such as scrub pads or any sharp objects that could cause scratches. Do not use chemical or cleaning agents for cleaning.
- Avoid placing hot or cold items directly on furniture surfaces as they shall leave a mark on it; utilize hot pads or coasters.
- If a spill occurs, soak it first and then wipe it instantly to prevent any damage to the material or the finish.
- To prevent furniture from fading, constant exposure to sunlight or hot sources (heater, fireplace) shall be avoided.
- Protect furniture from moisture by avoiding direct contact with damp walls. Promptly wipe away any moisture with a dry, soft, and lint-free cloth.
- Always dismantle the furniture before moving it.
- To clean a glass surface, always use a glass cleaner or clean water with a soft, dry cloth.
